We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Pocket pets can make a great furry addition to your family. We often overlook the need for yearly health exams as these pets do not generally get vaccinations. During these exams, we will do a full check over including teeth, eyes, skin, nutrition and overall well-being. These animals are prey animals, which means they often try to hide illnesses from us. Regular health exams may help catch health concerns before it is too late. If you notice any changes in behaviour or demeanour, we highly suggest giving us a call to book an exam.
Ferrets, guinea pigs, hamsters, rabbits, mice, hedgehogs, sugar gliders and gerbils are some of the pocket pets we offer services for. If you have a pocket pet that needs veterinary care, please feel free to call the clinic today to book an appointment with one of our veterinarians.
What should you feed your pocket pet?
Each species has different requirements that need to be followed closely to ensure top health of your pet. Although most pocket pets have a base diet of hay, pellets, fruits and vegetables, some require specific supplements as they are unable to obtain them from their food.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Wednesday, March 18, 2020:
1. We are currently operating a "closed waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 780-539-0636. We will bring your pet into the hospital for an examination with the veterinarian. The veterinarian will then call you to discuss our recommended treatment plan. After your appointment, a technician will return your pet to your car and take care of any needed medications and payment.
2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. However, if you're unsure whether your pet needs medical attention, please call us to discuss your situation.
3. We are still OPEN with the following hours: Monday to Saturday 8:30 am - 5:30 pm
4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, please visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
6. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this disease.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.
- Your dedicated team at Animal Medical Centre North