We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.


What Do I Do If My Pet Gets a Tick?

Ticks can be found in tall grass and bushy areas and can survive lower temperatures. Ticks can carry Lyme disease that they can transfer through their bite, which is caused by harmful bacteria called Borrelia Burgdorferi, that can make you break out in a rash, cause joint pain, neurological problems and many other issues.

Where should you look for ticks on your pet?

Ticks are most commonly found in dark warm places on your pet’s body, such as the underside of their tail in their armpits and groin, chest and neck, but if you come across one tick on your pet make sure you search them thoroughly for more.

What do I do when I find a tick on my pet?

If you find a tick on your pet, you should remove it right away!

  1. Clean the area with rubbing alcohol
  2. Get a pair of tweezers (or tick twister) right down to the skin so that you can grab the tick’s head
  3. Squeeze and pull up nice and slow (if you are using a tick twister slowly twist until the tick breaks free
    (if you do not want to remove it yourself you can bring your pet into your clinic, and a vet staff member can remove it for you)

What Can you do with the tick once you have removed it?

Once you have successfully removed the tick, you can bring it into your clinic, to have it sent out for Lyme disease testing. It is a service provided by the Alberta government so that they can monitor Lyme disease activity throughout the province. For more information, you can visit the Alberta tick and Lyme disease surveillance.

Written by: Qavah Tiede, ACA



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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a "closed waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 780-539-0636. We will bring your pet into the hospital for an examination with the veterinarian. The veterinarian will then call you to discuss our recommended treatment plan. After your appointment, a technician will return your pet to your car and take care of any needed medications and payment.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. However, if you're unsure whether your pet needs medical attention, please call us to discuss your situation.

3. We are still OPEN with the following hours: Monday to Saturday 8:30 am - 5:30 pm

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, please visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this disease.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

- Your dedicated team at Animal Medical Centre North