We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

A human's hand and a dog's leg forms a heart.

Dog Euthanasia

The hardest part of owning a pet is saying goodbye. We offer humane euthanasia services and work with a company who offers cremation services. Our team is always willing to help guide you through this difficult time.

What is pet euthanasia, and how do I know when it’s the right time?

Euthanasia is essentially an overdose of a powerful drug which causes your pet to fall asleep and the heart to stop beating. It is tough to know when is the right time to make this decision. Our team encourages you to assess your pet’s quality of life and monitor their health by asking yourself a few questions: Is your pet still eating and drinking? Are they able to go to the bathroom regularly? Are they in excessive pain? Do they want to be involved in your activities? If you have any questions, please feel free to call us to discuss all your options.

Can I say goodbye to my pet in the comfort of our home?

Unfortunately, at this time, we do not offer in-home services.

How is the euthanasia drug administered?

One of our veterinarians will administer our euthanasia drug directly into the vein, so it goes to the heart very quickly to stop the heart. If you have any other questions about the procedure, our team would be able to answer those questions for you.

Does your hospital provide bereavement counselling?

We do not offer bereavement counselling at this time.


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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Wednesday, March 18, 2020:

1. We are currently operating a "closed waiting room" policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 780-539-0636. We will bring your pet into the hospital for an examination with the veterinarian. The veterinarian will then call you to discuss our recommended treatment plan. After your appointment, a technician will return your pet to your car and take care of any needed medications and payment.

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time. However, if you're unsure whether your pet needs medical attention, please call us to discuss your situation.

3. We are still OPEN with the following hours: Monday to Sunday 8:30 am - 5:30 pm

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, please visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our jobs. We have taken these measures to avoid both contracting and facilitating the spread of this disease.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid, and any updates will be provided as changes occur.

- Your dedicated team at Animal Medical Centre North